We at XINEYTECH want to make sure our customers are completely satisfied with their purchase. For any issues or concerns please email us at email@example.com
All items are inspected and tested before shipping out. However, items can incur damage during transit. If you should receive a defective item, please contact us within 48 hours of receiving the item (according to the tracking number) along with a clear picture of the faulty item and your order number.
NOTE - To return a product, please first read though the following terms and conditions, then follow our returns online procedure.
Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
If your product is not defective but you were not satisfied or simply wish to return it, the customer is responsible for all return shipping charges.
If item gets sent back without contacting us first or after the return window, we have the right to refuse your package or refund only 50% back.
If the package returns to us due to an invalid address (Ex. customers mistypes address on order) the customer will be notified immediately to arrange for re-shipment at your expense. The postal company does not reimburse us when a package is returned, therefore we will not be re-sending any packages free of charge. if we do not hear back from you, we will refund your order MINUS INITIAL SHIPPING FEES.
We will only ship to the address that is provided on the order form. If a mistake/typo was made that is not a problem at all, but our items ship from a different location. Therefore the address on the order is where we will ship to. If you need your item shipped to a different address on the order form, we will cancel your order and refund you so you can re-order and provide the correct information/destination.
Once the address is verified and payment for postage is pain in full - we will re-ship your package immediately. If the mistake was on our part, we take full responsibility and will resend your package out with the correct information.
We are not responsible for any packages delayed in transit or held up in customs.
All returns must be informed with Xineytech acknowledgement before return.
Return should be shipped by EMS or your local post. We don't accept DHL, UPS and other express because of the tax and customs issue. There must be a tracking number which could be followed on relative website.
We will communicate with you for further information.
Thanks for your cooperation.
The Xineytech Team