Shipping & Delivery

Shipping methods

At Xineytech we have 3 shipping methods (ePacket, DHL eCommerce, China Post Air Mail) for you to choose from. Well known and trusted couriers are always used to ensure the package arrives at your door on time and in perfect condition. The shipping methods differ in cost and duration.

Please check the length of time and cost of each shipping method when you are in your shopping basket.

Customs & import taxes

Orders may need to clear customs in your country.

Please check if your order will incur additional import duties, taxes or other customs related charges.

Please note that all import taxes/ duties are the buyer’s responsibility. Xineytech.com will accept no responsibility for customs costs incurred. Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Xineytech is not responsible for delays caused by the customs department in your country.

Many countries do not charge import duties on private items, samples, and goods below a certain stated value.

Obviously you will want this to be as low as possible, but Xineytech CANNOT give you advice or information about tax rates and customs charges in your country.

You must ensure you find out about regulations in your own country before ordering from xineytech.com. In most countries the actual origin of the goods (China) is not important; only the declared value of the goods and declared contents are relevant.

For each parcel, we will take a declaration of 60%-70% the total value of goods. If you have special requirements for the product value of the declaration, please leave a message on the checkout page.

Delivery time and fee

The delivery time and fee varies depending on the shipping method you choose, these are some information may help you to get a rough idea about deliver time.

After your payment is confirmed, we have a processing time for your order. During this period, please keep in touch with the salesman about shpping details. Generally speaking, the order will be shipped out within 1~2 workinng days after your payment is confirmed.

You can calculate the shipping cost for your goods on our site directly by following steps:

  1. Choose the goods  you need first and add them to your shopping cart.
  2. On the bottom of your shopping cart, click the button “Estimate Shipping”.
  3. Choose the country where you want to deliver the goods and confirm.
  4. You will see the shipping cost of different ways, and choose the best shipping method.

Tracking your shipment

You will receive a tracking number and also a link to the courier website when your package is shipped. If you provided an email address to us when you ordered we will send it to this address when we receive it.

It usually takes 1-2 business days for the tracking number to be released from the courier so please be patient.

If after 3 business days you have not received an email and it is not visible in your account please contact our customer service team here:

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